Privacy Policy | TURNING SCISSOR — Professional Unisex Salon

SECTION 01 • COMMITMENT TO PRIVACY

Our Privacy Commitment

At TURNING SCISSOR ("we", "our", or "us"), we deeply value your trust and are committed to protecting your personal data and respecting your privacy rights. This Privacy Policy explains what personal information we collect when you visit our website, submit appointment enquiries, interact with our booking systems, or visit our salon at East Beraberi, Kolkata, and how that information is utilized, stored, and safeguarded.

SECTION 02 • COMMUNICATIONS, SMS, IVR & RCS CONSENT

Collection and Use of Personal Data for Communications

By accepting the Terms and Conditions of our platform, you expressly consent to our collection and use of your personal data, specifically your phone number, for the purpose of contacting you through phone calls, IVR and RCS messaging. These calls and messages may be made to remind you of any relevant updates, activities, or information regarding your account, as well as to inform you about new offers, promotions, or updates related to our platform and services.

You acknowledge and agree that we may use your phone number to provide these communications and understand that this is a necessary part of your engagement with our platform.

You may opt out of receiving such communications at any time by contacting our support team or following the opt-out instructions provided in any communication. However, opting out of promotional calls will not affect non-promotional or service-related communications that are essential to your use of the platform.

SECTION 03 • DATA WE COLLECT

Information We Collect

We only collect information strictly required to facilitate your salon reservations and enhance your customer experience:

Contact Information: Full name, phone number, and WhatsApp contact details when voluntarily submitted through our booking or enquiry forms.
Appointment Details: Preferred service or package (e.g. Haircut, Korean Glass Facial, Keratin, Bridal styling), category (Women’s, Men’s, Bridal), desired date and time slot.
Service History: Records of previous grooming, chemical treatments, or skin treatments performed to ensure continuity of care and safety.
Technical Data: Basic browser type, device information, and anonymous session telemetry to optimize page performance and interface responsiveness.

SECTION 04 • PURPOSE OF PROCESSING

How Your Information Is Used

Your data is processed strictly for legitimate salon business operations:

To schedule, confirm, reschedule, or manage your salon appointments via WhatsApp, SMS, IVR, or phone calls.
To respond to your inquiries regarding brochure rate cards, combo offers, and treatment recommendations.
To maintain internal appointment records and avoid double-bookings.
To send periodic announcements regarding seasonal combo packages, festival offers, or salon updates (with easy opt-out).
To ensure patch-test and allergy compliance prior to chemical applications.

SECTION 05 • SECURITY & NON-DISCLOSURE

Data Protection & Third-Party Non-Disclosure

We never sell, trade, rent, or lease your personal data or phone number to external marketing agencies or third parties.

Your information is accessed only by authorized Turning Scissor salon personnel and trusted communication infrastructure partners (such as telecommunications carriers, IVR/RCS gateways, and WhatsApp Business API) solely for transmitting service-related updates.

We employ industry-standard administrative and electronic safeguards to protect your personal data against unauthorized access, loss, or misuse.

SECTION 06 • YOUR RIGHTS & OPT-OUT INSTRUCTIONS

Your Rights to Access, Rectification & Opt-Out

You retain full control over your personal information:

Opt-Out of Promotional Messages: You may opt out of receiving promotional SMS, RCS messages, or IVR calls at any time by replying "STOP", informing our reception team during your visit, or messaging us on WhatsApp at 8910708674.
Data Correction / Deletion: You may request review, correction, or permanent deletion of your phone number from our appointment database by contacting salon management.

SECTION 07 • SALON CONTACT

Privacy Inquiries & Salon Operator

For any privacy questions or requests regarding your data, please contact:

TURNING SCISSOR — Professional Unisex Salon
Address: East Beraberi, Opp. Siddha Town Gate No. 3, Kolkata, West Bengal
Direct Hotline: 8910708674 / 8583880916
WhatsApp: +91 8910708674